{"id":1413,"date":"2026-01-21T11:24:01","date_gmt":"2026-01-21T10:24:01","guid":{"rendered":"https:\/\/marijastoja.fr\/?page_id=1413"},"modified":"2026-03-01T13:08:37","modified_gmt":"2026-03-01T12:08:37","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/marijastoja.fr\/en\/livraison-retours\/","title":{"rendered":"Livraison et retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1413\" class=\"elementor elementor-1413\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0dffa43 e-con-full e-flex e-con e-parent\" data-id=\"0dffa43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72da879 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"72da879\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Livraison &amp; Retours<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b912496 e-con-full e-flex e-con e-parent\" data-id=\"b912496\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-404953f e-con-full e-flex e-con e-child\" data-id=\"404953f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-213a1d5 elementor-widget elementor-widget-toggle\" data-id=\"213a1d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3481\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3481\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">O\u00f9 livrons-nous ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3481\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3481\"><p dir=\"auto\">Nous exp\u00e9dions en France m\u00e9tropolitaine, en Belgique, Suisse, Allemagne, Espagne et au Luxembourg. Pour d&rsquo;autres destinations, contacte-moi directement \u00e0 contact@marijastoja.fr pour un devis personnalis\u00e9.<\/p><p dir=\"auto\"><strong>D\u00e9lais de pr\u00e9paration et confection<\/strong><\/p><p dir=\"auto\">Chaque pi\u00e8ce est cr\u00e9\u00e9e artisanalement \u00e0 la main, souvent sur mesure ou personnalis\u00e9e (upcycling de v\u00eatements seconde main, choix de tissus chin\u00e9s, modifications sp\u00e9cifiques\u2026).<\/p><ul dir=\"auto\"><li>D\u00e9lai indicatif de pr\u00e9paration : <strong>10 \u00e0 25 jours ouvr\u00e9s<\/strong> apr\u00e8s validation de la commande et paiement (plus long possible pour cr\u00e9ations tr\u00e8s complexes ou sur-mesure important).<\/li><li>Ces d\u00e9lais sont donn\u00e9s \u00e0 titre indicatif et peuvent varier selon la charge d&rsquo;atelier et la disponibilit\u00e9 des mati\u00e8res chin\u00e9es.<\/li><\/ul><p><!-- notionvc: 6d3598c8-0abe-4acb-9279-9c7b98dd2387 --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3482\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3482\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modes et tarifs de livraison<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3482\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3482\"><p dir=\"auto\">Nous utilisons principalement :<\/p><ul dir=\"auto\"><li><strong>La Poste \u2013 Colissimo<\/strong> (suivi complet)<\/li><li><strong>Mondial Relay<\/strong> (point relais, plus \u00e9conomique)<\/li><li><strong>Chronopost<\/strong> (point relais, plus \u00e9conomique)<\/li><\/ul><p dir=\"auto\"><strong>Tarifs (France m\u00e9tropolitaine)<\/strong> : affich\u00e9s en temps r\u00e9el au panier selon poids, dimensions et mode choisi. Exemples indicatifs (2026) :<\/p><ul dir=\"auto\"><li>Lettre suivie \/ petit colis &lt; 250 g \u2192 env. 4\u20136 \u20ac<\/li><li>Colis standard 0,5\u20132 kg \u2192 6\u201310 \u20ac<\/li><li>Colissimo recommand\u00e9 \u2192 +2\u20133 \u20ac<\/li><\/ul><p dir=\"auto\">Pour l\u2019UE : frais plus \u00e9lev\u00e9s (calcul\u00e9s au panier).<\/p><p><!-- notionvc: ddd787ae-3369-4b66-83eb-206e4b17baa6 --><\/p><p><!-- notionvc: 6d3598c8-0abe-4acb-9279-9c7b98dd2387 --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3483\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3483\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Suivi de commande<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3483\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3483\"><p dir=\"auto\">Tu re\u00e7ois un email avec le num\u00e9ro de suivi d\u00e8s que le colis est exp\u00e9di\u00e9. V\u00e9rifie r\u00e9guli\u00e8rement ta bo\u00eete spam.<\/p><p><!-- notionvc: 688d1bf2-6332-4b6d-a4a2-08ebd7aedd3a --><\/p><p><!-- notionvc: ddd787ae-3369-4b66-83eb-206e4b17baa6 --><\/p><p><!-- notionvc: 6d3598c8-0abe-4acb-9279-9c7b98dd2387 --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3484\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3484\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Retard de livraison<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3484\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3484\"><p dir=\"auto\">En cas de retard important (&gt; 30 jours calendaires apr\u00e8s la date indicative communiqu\u00e9e), contacte-moi. Si la livraison n\u2019est pas intervenue dans un d\u00e9lai suppl\u00e9mentaire raisonnable, tu pourras annuler la commande (remboursement int\u00e9gral, sauf si d\u00e9lai sp\u00e9cifique convenu par \u00e9crit).<\/p><h4 dir=\"auto\">\u00a0<\/h4><p><!-- notionvc: b23beaa2-dd1a-4824-bf94-c107efae1287 --><\/p><p><!-- notionvc: 688d1bf2-6332-4b6d-a4a2-08ebd7aedd3a --><\/p><p><!-- notionvc: ddd787ae-3369-4b66-83eb-206e4b17baa6 --><\/p><p><!-- notionvc: 6d3598c8-0abe-4acb-9279-9c7b98dd2387 --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3485\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3485\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Retours & Droit de r\u00e9tractation<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3485\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3485\"><p dir=\"auto\"><strong>Exception importante \u2013 Produits personnalis\u00e9s \/ sur mesure<\/strong> Conform\u00e9ment \u00e0 l\u2019article <strong>L.221-28 3\u00b0 du Code de la consommation<\/strong>, <strong>le droit de r\u00e9tractation ne s\u2019applique pas<\/strong> aux biens confectionn\u00e9s selon les sp\u00e9cifications du consommateur ou <strong>nettement personnalis\u00e9s<\/strong>.<\/p><p dir=\"auto\">La tr\u00e8s grande majorit\u00e9 de mes cr\u00e9ations entrent dans cette cat\u00e9gorie :<\/p><ul dir=\"auto\"><li>Upcycling avec transformations sp\u00e9cifiques (d\u00e9coupes, broderies, ajouts, modifications de coupe, choix pr\u00e9cis de tissus\/mati\u00e8res chin\u00e9es, etc.)<\/li><li>Articles r\u00e9alis\u00e9s ou adapt\u00e9s \u00e0 la demande (tailles, couleurs, motifs, messages personnalis\u00e9s\u2026)<\/li><\/ul><p dir=\"auto\"><strong>\u2192 Pas de r\u00e9tractation possible<\/strong> pour ces produits une fois la confection lanc\u00e9e (ce qui arrive g\u00e9n\u00e9ralement tr\u00e8s rapidement apr\u00e8s commande). Cette exception est rappel\u00e9e clairement sur chaque fiche produit concern\u00e9e et avant validation du paiement (case \u00e0 cocher obligatoire).<\/p><p dir=\"auto\"><strong>Cas exceptionnels \u2013 Articles non personnalis\u00e9s<\/strong> Pour les rares articles \u00ab pr\u00eats-\u00e0-porter \u00bb sans aucune modification ni personnalisation (indiqu\u00e9s explicitement comme tels sur la fiche produit), tu disposes d\u2019un d\u00e9lai de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception pour exercer ton droit de r\u00e9tractation.<\/p><p><!-- notionvc: b23beaa2-dd1a-4824-bf94-c107efae1287 --><\/p><p><!-- notionvc: 688d1bf2-6332-4b6d-a4a2-08ebd7aedd3a --><\/p><p><!-- notionvc: ddd787ae-3369-4b66-83eb-206e4b17baa6 --><\/p><p><!-- notionvc: 6d3598c8-0abe-4acb-9279-9c7b98dd2387 --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3486\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3486\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Proc\u00e9dure de retour (uniquement pour les articles \u00e9ligibles)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3486\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3486\"><ul><li>Informe-moi par email dans les 14 jours suivant la r\u00e9ception : objet \u00ab Retour \u2013 n\u00b0 commande XXX \u00bb.<\/li><li>Renvoie le produit dans son emballage d\u2019origine, intact, non port\u00e9, avec toutes les \u00e9tiquettes et sans odeur (ex. : parfum, cigarette, animal).<\/li><li>Frais de retour \u00e0 ta charge (recommand\u00e9 avec suivi).<\/li><li>Une fois le produit re\u00e7u et v\u00e9rifi\u00e9 (max. 10 jours ouvr\u00e9s), je proc\u00e8de au remboursement du prix du produit (hors frais de livraison aller) par le m\u00eame moyen de paiement utilis\u00e9.<\/li><\/ul><p><!-- notionvc: 17a30a9a-449b-4969-9a17-f26f09a8f7a9 --><\/p><p><!-- notionvc: b23beaa2-dd1a-4824-bf94-c107efae1287 --><\/p><p><!-- notionvc: 688d1bf2-6332-4b6d-a4a2-08ebd7aedd3a --><\/p><p><!-- notionvc: ddd787ae-3369-4b66-83eb-206e4b17baa6 --><\/p><p><!-- notionvc: 6d3598c8-0abe-4acb-9279-9c7b98dd2387 --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3487\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3487\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Produits ab\u00eem\u00e9s ou non conformes \u00e0 la r\u00e9ception<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3487\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3487\"><p dir=\"auto\">Si le produit arrive endommag\u00e9 ou pr\u00e9sente un d\u00e9faut de conformit\u00e9 (non li\u00e9 \u00e0 l\u2019aspect artisanal\/upcycling), contacte-moi imm\u00e9diatement (dans les 48h id\u00e9alement) avec photos. Je prends en charge le retour et te propose : remplacement (si possible) ou remboursement int\u00e9gral (produit + frais de livraison aller).<\/p><p dir=\"auto\"><strong>Produits avec d\u00e9fauts inh\u00e9rents \u00e0 l\u2019upcycling<\/strong> Les mati\u00e8res chin\u00e9es\/seconde main peuvent pr\u00e9senter des traces naturelles d\u2019usure, variations de teinte, petits d\u00e9fauts de tissage\u2026 Cela fait partie du charme unique et \u00e9cologique de la pi\u00e8ce et <strong>n\u2019est pas consid\u00e9r\u00e9 comme un vice<\/strong> (sauf vice cach\u00e9 grave prouv\u00e9).<\/p><h4 dir=\"auto\">\u00a0<\/h4><p><!-- notionvc: 17a30a9a-449b-4969-9a17-f26f09a8f7a9 --><\/p><p><!-- notionvc: b23beaa2-dd1a-4824-bf94-c107efae1287 --><\/p><p><!-- notionvc: 688d1bf2-6332-4b6d-a4a2-08ebd7aedd3a --><\/p><p><!-- notionvc: ddd787ae-3369-4b66-83eb-206e4b17baa6 --><\/p><p><!-- notionvc: 6d3598c8-0abe-4acb-9279-9c7b98dd2387 --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3488\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3488\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Contact<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3488\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3488\"><p dir=\"auto\">Pour toute question sur livraison, d\u00e9lai ou retour : Email : <a href=\"mailto:contact@marijastoja.fr\">contact@marijastoja.fr<\/a> Je r\u00e9ponds dans les 48h ouvr\u00e9es en g\u00e9n\u00e9ral.<\/p><p dir=\"auto\">Merci de soutenir l\u2019artisanat \u00e9co-responsable et l\u2019upcycling ! \ud83c\udf3f Chaque pi\u00e8ce est unique, comme toi.<\/p><ul dir=\"auto\"><li>Vous m\u2019envoyez votre propre v\u00eatement \u00e0 transformer (avec photos + vos id\u00e9es).<\/li><li>Vous choisissez une de mes bases neutres (vestes, t-shirts, sweats d\u00e9j\u00e0 upcycl\u00e9s mais vierges) et je les customise selon vos envies (broderie, patches, teinture\u2026). Je vous envoie un devis gratuit sous 48h.<\/li><\/ul><p><!-- notionvc: 17a30a9a-449b-4969-9a17-f26f09a8f7a9 --><\/p><p><!-- notionvc: b23beaa2-dd1a-4824-bf94-c107efae1287 --><\/p><p><!-- notionvc: 688d1bf2-6332-4b6d-a4a2-08ebd7aedd3a --><\/p><p><!-- notionvc: ddd787ae-3369-4b66-83eb-206e4b17baa6 --><\/p><p><!-- notionvc: 6d3598c8-0abe-4acb-9279-9c7b98dd2387 --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37f09b5 contactform e-flex e-con-boxed e-con e-parent\" data-id=\"37f09b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-867411f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"867411f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Me contacter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87f1706 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"87f1706\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1413\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"87f1706\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Livraison Et Retours | Livraison &amp; Retours | Marija Stoja\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1413\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_8ab4aee elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_8ab4aee]\" id=\"form-field-field_8ab4aee\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"T\u00e9l\u00e9phone\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Votre message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cette page concerne : livraison et retours sur la boutique Marija Stoja. Informations sur la livraison retours Marija Stoja : d\u00e9lais, modalit\u00e9s et conditions de retour pour tous vos achats de cr\u00e9ations upcycl\u00e9es faites main sur la boutique. Livraison &amp; Retours O\u00f9 livrons-nous ? Nous exp\u00e9dions en France m\u00e9tropolitaine, en Belgique, Suisse, Allemagne, Espagne et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1413","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Livraison Et Retours | Livraison &amp; Retours | Marija Stoja<\/title>\n<meta name=\"description\" content=\"Infos livraison et retours pour vos commandes Marija Stoja. 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Toutes les conditions de retour expliqu\u00e9es.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/marijastoja.fr\/en\/livraison-retours\/\" \/>\n<meta property=\"og:site_name\" content=\"Marija Stoja\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-01T12:08:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/marijastoja.fr\/livraison-retours\/\",\"url\":\"https:\/\/marijastoja.fr\/livraison-retours\/\",\"name\":\"Livraison Et Retours | Livraison & Retours | Marija Stoja\",\"isPartOf\":{\"@id\":\"https:\/\/marijastoja.fr\/#website\"},\"datePublished\":\"2026-01-21T10:24:01+00:00\",\"dateModified\":\"2026-03-01T12:08:37+00:00\",\"description\":\"Infos livraison et retours pour vos commandes Marija Stoja. 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